Multi-Day Tours: Multi-Day Trip Policies

RESERVATIONS: These tours are very popular and advanced planning is often necessary. We recommend making your reservations at least 3-5 months in advance. We can accommodate last-minute bookings provided space is available, so please call our office to check. You may reserve your trip by mailing or faxing a trip application or calling our office (toll free 866-455-1601). Please allow at least 10 minutes to complete your application by phone. Mailed or faxed applications are not guaranteed until our office has confirmed them and we have received the required deposit.

TRIP INFORMATION: Once you have made your reservation, a confirmation packet containing detailed pre-trip planning information will be mailed to you. You will need to fill out and return the Personal Information form(s), Release form(s), and Credit Card Authorization form at least 60 days prior to your trip. The final balance is due 60 days prior to your trip and will be automatically charged to your credit card on file unless we are notified otherwise. Approximately 3 weeks prior to your trip, you will receive a Departure Packet that contains your final trip information and an AOA t-shirt.

PAYMENTS
Deposits: All prices are quoted in US dollars and are subject to change. We accept Visa, MasterCard, American Express, personal checks and cash. A $500.00 per person deposit is required to hold your reservation on any trip. For your protection, it is always better to pay for all your travel arrangements by credit card.

Balance Due: The balance is due 60 days prior to your trip departure date. The balance will be automatically charged to your credit card on file. If you would like to pay the balance on a different credit card, please fill out the credit card authorization form in your trip confirmation packet and mail it back with your personal information form(s), and signed release form(s).

SINGLE SUPPLEMENT: All trip prices are based on double occupancy. Single rooms / tents are available for an additional charge and a limited number are available on each trip. Please see the itinerary sheet of your specific trip for the single supplement price. If you are traveling alone, we can often pair you up with another single traveler. If we are unable to pair you with another traveler, we will split the single supplement room cost with you 50/50.

DISCOUNTS: Please call our office for special group discounts. If you do not use our transportation on a Grand Canyon trip, your trip will be discounted $25.00 per person.

CANCELLATION FEES: All cancellations must be made in writing via email or fax.


TRANSFERRING TRIPS: If you want to transfer your trip to another date, the above cancellation fees will apply.

ITINERARY CHANGES: Every attempt will be made to adhere to each trip’s published routes and itinerary; however, safety issues, weather or other extenuating circumstances beyond our control may result in unexpected changes.   Should these changes affect a guest’s travel plans, AOA is not be responsible for additional expenses incurred by guests (e.g., non-refundable air tickets, rental cars, hotel reservations, visa fees if applicable, gear, medical expenses, etc.).  

 

Due to the possibility of itinerary changes , we strongly recommend that our guests purchase travel insurance that includes the cost of their airline tickets, many of which are completely nonrefundable and nontransferable.

TRIP CANCELLATION
Trip Minimums: Each trip requires a minimum number of participants for departure.  AOA reserves the right to cancel scheduled trips that do not meet minimum sign-up requirements (usually 6 guests).  If a cancellation is necessary, AOA will notify guests no less than 45 days prior to the departure date of their trip.  In the event of a trip cancellation, the options are:

• Guests may select another departure date for an equivalent trip at no additional charge;
• AOA will operate the trip for an additional charge per guest based on the number of guests signed up 30 days prior to the departure date of the trip; or, 
• AOA will provide a full-refund of any monies paid to AOA.

In the event of cancellation, AOA is not responsible for additional expenses incurred by guests in preparing for the trip (e.g., non-refundable air tickets, rental cars, hotel reservations, visa fees if applicable, gear, medical expenses, etc.).  

Force Majeure: AOA reserves the right to revise or cancel all or a portion of a trip for force majeure (e.g., terrorism, war, fire, flood or other natural disaster) or any other circumstances beyond our control.  If a trip is cancelled due to force majeure, AOA will make every effort to offer an alternative trip for the same departure and return dates with an itinerary that offers experiences similar to the original trip.  If AOA offers an alternative trip in place of the original trip guests may choose to join the alternative trip or select another departure date for the original trip at no additional charge. 

If a guest chooses to cancel altogether, cancellation fees will apply as outlined above.  In the event of AOA’s cancellation and AOA does not offer an alternative trip, full or partial refunds, if any, will be at AOA’s sole discretion.  

In the event of cancellation by AOA, AOA is not responsible for additional expenses incurred by guests in preparing for the trip (e.g., non-refundable air tickets, rental cars, hotel reservations, visa fees if applicable, gear, medical expenses, etc.). 

Due to the possibility of itinerary changes or trip cancellations, we strongly recommend that our guests purchase travel insurance that includes the cost of their airline tickets, many of which are completely nonrefundable and nontransferable.